Frequently Asked Questions

1. How can I contact Valostyle?

You can contact us using the details below:

Email: support@valostyle.com
Phone: +358 45 8545532
Address: Kala-Maija 4 32, 02230 Espoo, Finland

2. Where do you ship?

We currently ship within the European Union and the USA.

3. How much does shipping cost?

We offer FREE shipping on all orders within the European Union and the USA.

4. How long does order processing take?

Orders are usually processed within 1–2 business days after payment has been successfully received and verified.

5. How long does delivery take?

Estimated delivery time within Finland is 5–6 business days after processing.

6. Will I receive tracking information?

Yes, tracking information is provided when available after your order has been dispatched.

7. Can I return my order?

Yes. We accept returns for eligible items within 21 days of delivery.
If you are a consumer, you also generally have the legal right to withdraw from your online purchase within 14 days of receiving the goods, without giving a reason.

8. Who pays for return shipping?

Customers are generally responsible for return shipping costs for voluntary returns or withdrawals, unless the item is faulty, damaged, or incorrect.

9. When will I receive my refund?

Refunds are issued to the original payment method used for the purchase. For valid withdrawal requests, refunds are generally processed within 14 days of receiving your withdrawal notice. However, we may wait until the returned goods have been received, or until you provide proof of return.

10. What payment methods do you accept?

We accept the payment methods displayed at checkout.

11. What if my order arrives damaged or incorrect?

Please contact us as soon as possible at support@valostyle.com with your order number and photos of the issue, if available. If the issue is confirmed, we will offer an appropriate remedy, such as a replacement, repair, or refund.